Terms of service

TERMS OF SERVICE

Mila d'Opiz Canada | C&C Royal Cosmetics Ltd.

Website: www.miladopiz.ca
Business Location: Kitchener, Ontario, Canada

The following is a rewritten Terms of Service policy for your Ontario-based Shopify business, which sells skincare products throughout Canada, including Quebec.

I've based it on your existing Terms of Service, Shipping Policy, and Refund Policy.

The revised policy removes the broad US-oriented legal language and makes your Canadian business identity, domestic shipping arrangements, customer rights, and purchasing conditions clearer.

This is a proposed policy, not a legal certification. Have a Canadian lawyer review it before publication, particularly the provisions affecting Quebec customers.

Terms of Service

1. Introduction and Acceptance of Terms

Welcome to Mila d'Opiz Canada, an online skincare store owned and operated by C&C Royal Cosmetics Ltd., a Canadian company located in Kitchener, Ontario.

Throughout these Terms of Service, the words "we," "us," and "our" refer to C&C Royal Cosmetics Ltd.

Our website, www.miladopiz.ca, provides customers throughout Canada with access to genuine Mila d'Opiz Swiss skincare products.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms of Service to the extent permitted by applicable law.

These Terms govern your use of our website and the purchase of products through our online store.

Please review them carefully before making a purchase.

These Terms should be read together with our:

Nothing in these Terms limits or excludes any rights or remedies granted to consumers under applicable Canadian federal or provincial legislation.

2. Business Information

Our online store operates under the commercial name Mila d'Opiz Canada.

The legal entity responsible for operating this website and fulfilling customer orders is:

C&C Royal Cosmetics Ltd.

405 Highland Rd West
Kitchener, Ontario N2M 3C6
Canada

Email: sales@miladopiz.ca
Telephone: 519-722-3005
Website: www.miladopiz.ca

GST/HST Registration: 76927 4564 RT0001

C&C Royal Cosmetics Ltd. imports Mila d'Opiz skincare products from Switzerland and fulfills Canadian customer orders from its Ontario inventory.

3. Eligibility and Customer Accounts

Our website is intended for customers who are legally capable of entering into purchase agreements under the laws applicable to them.

If you create a customer account, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized access to your account.

We reserve the right to restrict or suspend accounts involved in fraudulent activity, unauthorized transactions, or other unlawful conduct, subject to applicable law.

Creating an account is not required unless a particular feature or transaction clearly indicates otherwise.

4. Products and Product Information

We make reasonable efforts to ensure that all product descriptions, photographs, specifications, prices, and availability information displayed on our website are accurate and current.

Our products are genuine Mila d'Opiz skincare products imported from Switzerland.

Please note that product appearance, packaging, or colour may differ slightly from the images displayed on your screen due to lighting, photography, device settings, or manufacturer packaging updates.

We aim to accurately describe each product, including its intended use, features, and available size or quantity.

Product availability is indicated on the relevant product page and may change as inventory is sold or replenished.

We reserve the right to discontinue products or update product descriptions when necessary.

Any changes to product information will not override the terms of an existing purchase agreement or the rights provided by applicable consumer protection legislation.

Skincare Product Information

Information provided on our website is intended to help customers make informed purchasing decisions.

Individual skincare results may vary depending on skin type, sensitivity, and personal circumstances.

Product descriptions and general skincare information are not intended to replace professional medical advice.

Customers with known allergies, skin sensitivities, or medical concerns should review product ingredients and consult an appropriate healthcare professional when necessary.

Nothing in this section excludes our legal responsibilities concerning product safety, quality, accurate descriptions, or applicable consumer warranties.

5. Prices, Currency, and Taxes

All product prices displayed on www.miladopiz.ca are expressed in Canadian dollars (CAD) unless otherwise clearly indicated.

Prices may change periodically due to manufacturer adjustments, promotions, or other legitimate business considerations.

The price applicable to your purchase is the price agreed upon when your order is completed, subject to applicable law.

Sales Taxes

Applicable Canadian sales taxes are calculated according to the customer's shipping destination and displayed during checkout.

Depending on the destination and our applicable tax obligations, these may include GST, HST, PST, or QST.

Shipping Charges

Shipping charges are calculated and displayed at checkout before payment.

Customers have an opportunity to review the applicable product prices, shipping charges, taxes, and total purchase amount before submitting an order.

Customs and Import Charges

All orders placed through miladopiz.ca are fulfilled and shipped from Ontario, Canada.

Canadian customers, including customers in Quebec, are not charged additional customs duties, import fees, or customs brokerage charges upon delivery.

Any applicable sales taxes and shipping charges are disclosed during checkout.

6. Orders and Payment

When placing an order, customers are responsible for providing accurate billing, payment, and shipping information.

Before completing your purchase, you will have the opportunity to review your selected products, quantities, delivery information, and total order cost.

Orders are processed through our Shopify-powered checkout.

Payment must be completed using one of the payment methods available at checkout.

Following a successful order, customers receive an order confirmation containing the relevant purchase details.

We reserve the right to investigate potentially fraudulent or unauthorized transactions and to decline an order before a binding purchase agreement has been formed, where permitted by law.

Once a purchase agreement has been formed, we will honour our obligations under that agreement, subject to applicable legal rights and remedies.

We will not unilaterally increase an agreed purchase price or cancel a binding order solely because of an inventory or pricing error where doing so would violate applicable consumer protection laws.

If an issue prevents us from fulfilling an order, we will contact the customer promptly to discuss an appropriate resolution consistent with applicable law.

7. Shipping and Delivery

All orders are prepared and shipped from our location in Ontario, Canada.

We deliver to Canadian addresses, including Quebec, using established courier services such as:

Purolator
Canpar
UPS

The carrier used for a particular order may depend on the destination, service availability, and shipping requirements.

Delivery Times

Delivery times depend on the destination, carrier, weather conditions, and other circumstances.

Most orders are delivered within approximately seven days, although actual delivery times may vary.

Any delivery estimates provided by our website or carriers are subject to applicable consumer protection laws and the delivery terms agreed upon at checkout.

Shipping Restrictions

We currently do not ship to post office boxes because orders are delivered using courier services.

Tracking Information

When tracking is available, we provide customers with the relevant shipment tracking information after the order has been dispatched.

Lost, Delayed, or Damaged Shipments

If an order is significantly delayed, lost in transit, or delivered damaged, customers should contact our customer service team.

We will review the circumstances and work with the shipping carrier to determine an appropriate resolution.

Customers are not required to resolve delivery problems directly with the carrier before contacting us.

We will respect all applicable legal obligations relating to delivery, cancellation, replacement, and refunds.

Handing an order to a shipping carrier does not eliminate any responsibility we have toward the customer under applicable consumer protection laws.

For more information, please consult our Shipping Policy.

8. Returns, Exchanges, and Refunds

We want customers to feel confident when purchasing Mila d'Opiz skincare products.

Our return and refund procedures are explained in our Refund and Return Policy.

Change-of-Mind Returns

We accept eligible returns of unopened and unused products within 30 days, subject to the conditions described in our Refund Policy.

Returned products must be in their original condition and packaging.

For voluntary change-of-mind returns, customers may be responsible for the actual original and return shipping costs, as disclosed in our Refund Policy and to the extent permitted by law.

Opened or Used Products

For hygiene, safety, and product integrity reasons, opened or used skincare products generally cannot be returned solely because a customer changes their mind.

This restriction does not apply where the customer has a right to a remedy under applicable law, including circumstances involving defective, damaged, or non-conforming products.

Damaged or Defective Products

If a product arrives damaged or defective, please contact us promptly.

We accept returns of damaged or defective products at no cost to the customer, consistent with our published Refund Policy and applicable consumer protection requirements.

Refund Processing

Approved refunds are generally processed to the original payment method within 10 business days after the eligible return has been received and inspected.

Where applicable law requires an earlier refund or a different refund procedure, the legal requirement takes precedence.

Financial institutions may require additional processing time before refunded amounts appear on the customer's account.

Consumer Protection Rights

Our voluntary return policy does not replace or restrict statutory rights relating to defective merchandise, inaccurate product descriptions, non-delivery, or other legally protected circumstances.

Customers may have additional cancellation and refund rights under applicable provincial consumer protection legislation.

9. Product Warranties and Consumer Rights

C&C Royal Cosmetics Ltd. is committed to supplying genuine products that correspond to their descriptions and meet applicable quality and safety requirements.

All products sold through our website remain subject to applicable statutory warranties, conditions, and consumer protection rights.

Depending on the customer's province of residence, these may include protections relating to:

Product quality and fitness for ordinary use.
Accurate product descriptions.
Manufacturing defects.
Reasonable product durability.
Remedies for damaged or defective merchandise.

Nothing in these Terms excludes, restricts, or modifies rights that cannot lawfully be excluded.

Customers experiencing a product problem should contact us at sales@miladopiz.ca so we can review the issue and assist with an appropriate resolution.

10. Website Availability and Technical Issues

We make reasonable efforts to maintain a secure, accessible, and functional website.

However, temporary interruptions may occur because of maintenance, technical difficulties, internet connectivity issues, or problems involving third-party service providers.

We cannot guarantee uninterrupted website access at all times.

We may temporarily suspend certain website functions when reasonably necessary for maintenance, security, or technical improvements.

Such interruptions do not affect customers' existing contractual or statutory rights.

11. Intellectual Property

The content displayed on www.miladopiz.ca, including website text, graphics, photographs, product information, layouts, and other materials, may be protected by Canadian and international intellectual property laws.

The trademarks, logos, product names, and brand identifiers associated with Mila d'Opiz remain the property of their respective owners.

C&C Royal Cosmetics Ltd. uses applicable brand materials in connection with its business activities.

Visitors may use website content for lawful personal shopping and informational purposes.

Unauthorized reproduction, distribution, modification, commercial exploitation, or use of protected website content is prohibited unless permission has been obtained from the appropriate rights holder or the use is otherwise permitted by law.

12. Acceptable Website Use

Customers and visitors agree to use our website lawfully and responsibly.

Prohibited activities include:

Attempting to gain unauthorized access to customer accounts or website systems.
Using the website for fraudulent or unlawful activities.
Interfering with website security or functionality.
Introducing viruses, malware, or other harmful technology.
Impersonating another individual or organization.
Submitting knowingly false or misleading information.
Infringing the intellectual property or privacy rights of others.

We may take reasonable action to protect our website, customers, and business against unauthorized activity, subject to applicable law.

13. Customer Reviews and Feedback

Customers may have opportunities to submit reviews, comments, suggestions, or other feedback regarding our products and services.

By submitting content, you confirm that you have the right to share it and that it does not knowingly violate applicable laws or the rights of others.

You grant C&C Royal Cosmetics Ltd. a non-exclusive, royalty-free permission to display, reproduce, and use submitted reviews or feedback in connection with operating and promoting our business, subject to applicable privacy laws and any required consent.

We reserve the right to moderate or remove content that is fraudulent, unlawful, abusive, misleading, or otherwise inappropriate.

We will not knowingly misrepresent customer reviews or publish fabricated testimonials.

14. Third-Party Services and Links

Our website may contain links to websites, platforms, applications, or services operated by third parties.

These may include payment services, social media platforms, manufacturer websites, and shipping carrier websites.

Third-party websites and services may operate under their own terms and privacy policies.

We encourage customers to review those policies when interacting with external services.

C&C Royal Cosmetics Ltd. is not responsible for the independent operation or content of websites outside our control, except where responsibility cannot lawfully be excluded.

15. Shopify Platform

Our online store is powered by Shopify, which provides the technology supporting our website, shopping cart, checkout, and related e-commerce functions.

All purchases made through miladopiz.ca are transactions between the customer and C&C Royal Cosmetics Ltd.

Shopify provides the technology used to facilitate these transactions but is not the seller of the skincare products offered through our website.

C&C Royal Cosmetics Ltd. remains responsible for fulfilling its obligations as the merchant, including those relating to product descriptions, purchases, shipping, and customer service.

Use of Shopify-related features may also be subject to Shopify's applicable terms and privacy practices.

16. Privacy and Personal Information

We respect the privacy of our customers and are committed to handling personal information responsibly.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Canadian privacy legislation.

This may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec's private-sector privacy legislation where relevant.

Please review our Privacy Policy for information concerning:

Personal information collected.
How information is used.
Sharing with payment processors and shipping companies.
Cookies and analytics.
Information security.
Customer privacy rights.
Privacy inquiries and complaints.

We obtain consent for the collection, use, and disclosure of personal information when required by law.

17. Limitation of Liability

C&C Royal Cosmetics Ltd. makes reasonable efforts to provide accurate information, reliable services, and products that meet applicable legal requirements.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control, provided we have complied with our applicable legal and contractual obligations.

Nothing in these Terms excludes or limits liability for:

Fraud or intentional misconduct.
Gross negligence where liability cannot lawfully be excluded.
Breaches of statutory consumer rights.
Product safety obligations imposed by law.
Any other liability that cannot legally be excluded or restricted.

Any limitations of liability contained in these Terms apply only to the extent permitted by the laws applicable to the customer.

18. Governing Law and Consumer Protection

C&C Royal Cosmetics Ltd. is incorporated in Canada and operates from Kitchener, Ontario.

Subject to applicable mandatory consumer protection laws, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

However, customers residing in other Canadian provinces, including Quebec, retain the protections provided by the mandatory consumer protection laws applicable to them.

Nothing in these Terms requires consumers to waive statutory rights or remedies, or to bring legal proceedings in a jurisdiction where doing so would be prohibited by applicable law.

Quebec Customers

Customers residing in Quebec benefit from applicable protections under Quebec law, including the Consumer Protection Act and the Civil Code of Québec.

Where applicable, these protections include rights concerning online purchases, disclosure of transaction conditions, delivery obligations, cancellation, refunds, and legal warranties.

These Terms do not limit those protections.

A French-language version of these Terms is made available to Quebec customers in accordance with applicable language requirements.

19. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, website functionality, policies, or legal obligations.

Updated Terms will be published on www.miladopiz.ca.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will apply prospectively and will not retroactively modify completed purchases or existing contractual rights without a lawful basis.

Customers are encouraged to review the Terms periodically.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

Nothing in this section affects mandatory consumer protection rights.

21. Entire Agreement

These Terms, together with the applicable product information, checkout disclosures, order confirmation, and policies incorporated by reference, describe the conditions governing purchases through our website.

Where a provision conflicts with mandatory applicable law, the legal requirement takes precedence.

Where applicable law grants customers greater protection than these Terms, those protections remain fully available.

22. Contact Information

For questions regarding these Terms of Service, orders, shipping, returns, or customer service, please contact us.

Mila d'Opiz Canada
Operated by C&C Royal Cosmetics Ltd.