Refund policy

Returns & Refund Policy

Mila d'Opiz Canada | C&C Royal Cosmetics Ltd.

Our Commitment to You

At Mila d'Opiz Canada, your satisfaction is important to us. We take pride in offering genuine, high-quality Swiss skincare products and want you to feel confident when shopping with us.

If something isn't right with your order, we're here to help. Please review our return and refund policy below.

1. Returns for Unopened Products

We understand that sometimes you may change your mind about a purchase.

We accept returns of unopened and unused products within 30 days of delivery, provided the following conditions are met:

The product must be unopened, unused, and in its original condition.
The original packaging must be intact.
The return must be requested within 30 days of receiving your order.

For change-of-mind returns, customers are responsible for the actual shipping costs associated with both the original delivery and the return shipment.

Please contact us before returning any products so we can provide the appropriate return instructions.

2. Opened or Used Products

For hygiene, safety, and product integrity reasons, we generally cannot accept returns of skincare products that have been opened or used.

Exceptions: This restriction does not apply to products that arrive damaged, are defective, or otherwise qualify for a return under applicable consumer protection laws.

3. Damaged or Defective Products

We carefully package every order to help ensure your products arrive in excellent condition.

If you receive a product that is damaged or defective, please contact us as soon as possible at sales@miladopiz.ca.

To help us resolve the issue quickly, please provide:

Your order number.
A brief description of the issue.
Photographs of the affected product.
Photographs of the original packaging and shipping label, if applicable.

Once we have reviewed the information, we will work with you to arrange an appropriate resolution.

Returns of damaged or defective products are accepted at no cost to the customer.

4. Shipping Damage

Although we take great care when preparing shipments, damage can occasionally occur during transportation.

If your package arrives visibly damaged, we recommend refusing the delivery when possible.

If you have already accepted the package, please retain the product, original packaging, and shipping materials, and contact us promptly.

We will assist you in resolving the issue and arrange a return at no cost when appropriate.

5. Refund Processing

Once your eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are processed within 10 business days and issued to the original payment method used for your purchase.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

6. How to Request a Return

To initiate a return or report an issue with your order, please contact our customer service team.

Email: sales@miladopiz.ca
Phone: 519-722-3005

Please include your order number and a brief explanation of your return request.

Our team will review your request and provide guidance on the next steps.

We kindly ask that you contact us before shipping any items back.

7. Your Consumer Rights

This policy does not limit or replace any rights or remedies available to customers under applicable Canadian federal or provincial consumer protection laws, including those applicable in Quebec.

8. Contact Information

Mila d'Opiz Canada
Operated by C&C Royal Cosmetics Ltd.

405 Highland Rd West
Kitchener, Ontario N2M 3C6
Canada