Privacy Policy

Mila d'Opiz Canada | C&C Royal Cosmetics Ltd.

1. Introduction

At Mila d'Opiz Canada, we respect your privacy and are committed to protecting your personal information.

This website, www.miladopiz.ca, is owned and operated by C&C Royal Cosmetics Ltd., a Canadian company located in Kitchener, Ontario.

We are committed to collecting, using, storing, and disclosing personal information responsibly and in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

This Privacy Policy explains how we handle your personal information when you visit our website, purchase our products, create an account, subscribe to our communications, or contact us.

Our online store is powered by Shopify, which provides the e-commerce technology used to operate our website and process transactions.

By accessing our website, you acknowledge that you have been provided with this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting, using, or disclosing your personal information.

2. Information We Collect

We collect personal information that is reasonably necessary to operate our business, process orders, provide customer service, and improve your shopping experience.

Depending on how you interact with our website, this information may include the following.

Personal and Contact Information

When you place an order, create an account, or communicate with us, we may collect:

• Your first and last name.
• Billing and shipping addresses.
• Email address.
• Telephone number.
• Account preferences and information you voluntarily provide.

Order and Transaction Information

When you purchase products from our website, we collect information necessary to process and fulfill your order, including:

• Products purchased and quantities ordered.
• Order number and transaction details.
• Payment method and payment confirmation.
• Shipping and delivery information.
• Purchase history.
• Returns, exchanges, and refund information.

Payment Information

Payments are processed through Shopify and the payment providers available at checkout.

Payment information may include credit card or other payment details, transaction identifiers, and payment verification information.

Payment service providers process payment information according to their security practices and privacy policies.

We use the payment and transaction information available to us to administer purchases, refunds, and related customer-service requests.

Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address.
• Browser type and device information.
• Operating system.
• Pages visited and products viewed.
• Website navigation and interaction information.
• Cookies and similar technologies.

This information helps us operate our website, understand how customers use it, identify technical problems, and improve our services.

3. How We Use Your Information

We collect and use personal information for legitimate business purposes, including the following.

Order Processing and Fulfillment

We use your information to process purchases, confirm transactions, prepare orders, arrange delivery, provide tracking information, and handle returns or refunds.

Customer Service

We use your contact information and order details to respond to questions, resolve concerns, provide product assistance, and communicate about your orders.

Account Management

If you create a customer account, we use your information to maintain your account, provide access to order history, and manage account preferences.

Website Improvement

We may analyze website activity and customer interactions to improve navigation, product information, website performance, and the overall shopping experience.

Marketing Communications

Where permitted by law, we may use your contact information to communicate about new products, promotions, special offers, and other relevant updates.

We comply with Canada's Anti-Spam Legislation (CASL) and obtain the consent required for commercial electronic communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Unsubscribing from marketing communications does not prevent us from sending important transactional messages, such as order confirmations, shipping notifications, or responses to customer-service requests.

Security and Fraud Prevention

We may use personal information to detect and prevent fraudulent transactions, unauthorized account activity, and other security threats.

Legal and Regulatory Requirements

We may use or disclose personal information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes, or protect our legal rights.

4. Consent and Your Choices

We believe customers should understand how their personal information is used.

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by applicable law.

Consent may be express or implied, depending on the circumstances, the sensitivity of the information, and the requirements of applicable privacy legislation.

For example, when you place an order, we use the information necessary to process payment, fulfill your purchase, and arrange delivery.

Additional consent may be required for purposes such as promotional communications or certain tracking technologies.

You may withdraw your consent to certain uses of your personal information by contacting us.

Withdrawal of consent is subject to applicable legal or contractual restrictions. In some circumstances, withdrawing consent may limit our ability to provide requested services.

We will explain any relevant consequences when necessary.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions and, where enabled, analytics and advertising services.

Cookies are small data files stored on your device when you visit a website.

They can help us maintain shopping-cart functionality, remember preferences, support account sessions, and understand website activity.

We may also use cookies, tracking pixels, or similar technologies to measure the effectiveness of advertising and provide more relevant marketing, where permitted.

Certain tracking technologies may involve third-party service providers, including Shopify and advertising or analytics platforms.

Cookie preferences

You can manage certain cookies through your browser settings and any privacy preference tools made available on our website.

Where required by applicable law, we will request your consent before activating non-essential tracking technologies.

Disabling certain cookies may affect the functionality of some website features.

We encourage customers to review the privacy settings available through their browsers and our website.

6. Sharing Personal Information

We do not disclose personal information to third parties without an appropriate business purpose, legal authorization, or required consent.

We may share information with trusted service providers when reasonably necessary to operate our business.

Shopify

Our website is hosted by Shopify.

Shopify provides our e-commerce platform, shopping-cart functionality, checkout infrastructure, and related services.

Shopify may collect and process personal information in connection with your use of our store.

Depending on the Shopify features enabled for our business, Shopify may also process information to support security, analytics, personalization, and enhanced services.

For more information, please consult the Shopify Consumer Privacy Policy.

Payment Providers

Payment information may be shared with the payment providers necessary to process transactions, verify payments, and issue refunds.

Shipping and Delivery Companies

We share necessary delivery information with shipping carriers, including Purolator, Canpar, UPS, or other carriers used to fulfill customer orders.

This information generally includes the recipient's name, delivery address, telephone number, and any other details required to complete delivery.

Business Service Providers

We may share information with service providers assisting with website operations, technical support, data storage, analytics, customer service, marketing, and fraud prevention.

Such information is shared only for appropriate purposes and subject to applicable privacy requirements.

Legal Obligations

We may disclose personal information where required or permitted by law, including in response to valid legal proceedings or regulatory requests.

Business Transactions

If our business undergoes a merger, acquisition, restructuring, or sale, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not authorize service providers to use information entrusted to them for unrelated purposes.

7. Storage and International Processing of Information

C&C Royal Cosmetics Ltd. is located in Ontario, Canada.

However, our website operates using Shopify and other technology providers that may store or process personal information in Canada or other countries.

As a result, customer information may be transferred to, stored in, or accessed from jurisdictions outside Ontario or Canada.

Information processed outside Canada may be subject to the laws of the jurisdiction where it is processed, including lawful access requests by authorities in that jurisdiction.

We take reasonable steps to ensure that service providers handle personal information appropriately and that any required privacy assessments, contractual protections, and other legal safeguards are implemented.

Where applicable, we comply with requirements governing the transfer of personal information outside Quebec.

8. Protection of Personal Information

Protecting customer information is important to us.

We use appropriate administrative, technical, and organizational measures to safeguard personal information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

These measures may include restricted access to customer information, account security controls, secure technology services, and appropriate safeguards provided by our service providers.

Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and avoid sharing sensitive information through unsecured communications.

If a privacy or security incident occurs, we will investigate and take appropriate action, including notifying affected individuals and relevant authorities when required by applicable law.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or as otherwise required or permitted by law.

Retention periods depend on the nature of the information and the reasons it is needed.

For example, certain purchase and transaction records may need to be retained to comply with Canadian accounting, taxation, and recordkeeping requirements.

Customer-service information may be retained for an appropriate period to resolve inquiries or disputes.

Once personal information is no longer required, we will take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable legal obligations.

10. Your Privacy Rights

Depending on your province of residence and applicable privacy legislation, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses or disclosures of personal information.
• Request deletion or anonymization of information where permitted by law.
• Request information about how your personal information is collected, used, stored, or disclosed.
• Request a portable copy of eligible information where applicable law provides this right.
• Raise concerns or submit complaints about our privacy practices.

We may need to verify your identity before responding to a request.

We will review and respond to privacy requests within the timeframes required by applicable law.

Certain requests may be subject to legal exceptions or record-retention obligations.

Additional rights for Quebec residents

Residents of Quebec may have additional rights under Quebec's private-sector privacy legislation, including rights relating to data portability and, in certain circumstances, the cessation of dissemination or de-indexing of personal information.

We will respect these rights where applicable.

11. Children's Privacy

Our website is intended for adult customers.

We do not knowingly collect personal information from children without the consent required under applicable law.

If we become aware that personal information has been collected from a child in circumstances where the necessary consent was not obtained, we will take appropriate steps to address the situation.

Parents or legal guardians who believe that a child has provided us with personal information may contact us using the information below.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or services.

These websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices, security measures, or content of websites that we do not operate or control.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

13. Privacy Inquiries and Complaints

C&C Royal Cosmetics Ltd. is responsible for the personal information under its control, including information handled on its behalf by service providers.

We have designated a privacy contact to receive inquiries and requests concerning our privacy practices.

If you would like to access or correct your information, withdraw consent where applicable, make a privacy-related request, or raise a concern, please contact us.

Privacy Contact
C&C Royal Cosmetics Ltd.

Email: sales@miladopiz.ca
Phone: 519-722-3005

We will review privacy-related inquiries and complaints and respond in accordance with applicable privacy legislation.

If your concern cannot be resolved directly with us, you may have the right to contact the appropriate privacy regulatory authority.

For federal privacy matters, you may contact the Office of the Privacy Commissioner of Canada.

Quebec residents may also contact the Commission d'accès à l'information du Québec, where its jurisdiction applies.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, service providers, legal requirements, or privacy practices.

Any updated policy will be published on this website.

Where required by law, we will provide additional notice or obtain consent before implementing material changes affecting the use or disclosure of personal information.

We encourage customers to review this page periodically.

15. Contact Information

Mila d'Opiz Canada
Operated by C&C Royal Cosmetics Ltd.

405 Highland Rd West
Kitchener, Ontario N2M 3C6
Canada

Phone: 519-722-3005
Email: sales@miladopiz.ca
Website: https://www.miladopiz.ca

For questions about this Privacy Policy or our handling of personal information, please contact us using the information above.